Interactive procedures

Too often company procedures sit on the shelf in weighty manuals - we put them into action as interactive guides.  Deployed on the company intranet, and linked to admin systems, automating procedures can save you time and money - and ensure staff achieve the right results.  As this is rarely a top priority for IT spend, much of the potential is often missed.  We can help your business experts design the right solution and deploy in days.

Typical solutions

We support and deliver value from a broad range of processes and procedures, e.g.:

• Insurance administration - e.g., complex policy processing, suspense management, policy or claims processing or valuations  
• Complex procedures where errors can be costly and tight compliance and documentation matter - e.g. procurement, or technology management
• Risk management - e.g. health and safety procedures and audit, or business continuity / disaster recovery planning (in the event of an emergency, find out in 2 minutes what you need to do)
• HR procedures - e.g. employment, grievance, benefits, company expenses, sickness policies and forms; and
• Defining or documenting procedures to enable an outsource operation to take on new work.

In each case, our Firefly product brings even the most complex process to life, through:

• Allowing staff to get together in a workshop and build their target solution while all the key people are there in the room
• Linking in easily, and bringing together, existing data sources
• Performing a range of calculations
• Sending automated messages, starting up workflow tasks or calling other software applications; and
• Keeping a full log of what has been done.
  
  

Benefits

We help turn procedures from dusty, forgotten manuals to practical solutions, which:

• Automate internal processes and calculations - reduce errors and cost, and improve service
• Make it easy to follow complex process and procedures - without having to make mistakes or ask the expert every time
• Make procedures real - and demonstrate they are being followed
• Ensure staff know what to do when things change
• Save money from fewer mistakes - and reduce risk of non-compliance
• Deliver results in days - and alterations and changes in a few hours

Finally, as procedures are actually used, action and documentation stay the same and procedure documents are kept up to date.

Seamless integration

We can link processes and procedures to your existing IT solutions:

• Our technology integrates seamlessly with most leading workflow solutions, such as Staffware and Filenet
• We integrate with helpdesk and CRM solutions, including salesforce.com, Microsoft Dynamics (CRM), Siebel and Remedy
• We integrate seamlessly with MS Sharepoint, web content management solutions and with knowledge bases
• We also integrate easily with ERP solutions including Oracle and SAP
• Finally, we use industry standard approaches to integrate with internal databases and bespoke applications

Using our Firefly software can ignite your existing IT solution and deliver enhanced value.