Integrated solutions

Managing customer interactions, from the call center or the web, typically involves working with a range of software applications.  Many companies already have installed telephony and diallers, web content management systems and knowledge bases, CRM and/or workflow systems. 

Firefly is designed to link to and work with these existing applications.  We aim to guide and manage the customer interaction - and draw on or orchestrate those solutions delivering complementary parts of the customer experience.

Integration experience

Our technology is designed for easy integration with other platforms. We adhere rigorously to web services standards, and as a result fit easily with standard CRM, CMS, enterprise management and learning management systems - as well as many bespoke applications.

Integrations deployed to date include:

• Microsoft CRM (Dynamics)
• Microsoft Excel
• SAP
• salesforce.com
• Remedy; and
• Siebel.

Our technology's ease of use for business development also makes it the ideal tool for package extensions.