Transform your troubleshooting with knowledge reuse

6th November 2008

Times:

US EST	11:00am
US PST	8:00 am
UK and Ireland DST	4:00 pm

Join us to see how AMD, HP and BT have transformed their support and customer services with Informavores. Informavores’ technology has been used both by support teams and by customers through web self-service to resolve the most complex support incidents effectively, getting customers quickly to the right result: first time, every time.

Our software enables technical experts to easily create and maintain troubleshooting and diagnostic applications, product configurators, and “how to” guides which can be rolled out in hours. This means you can maximize knowledge reuse by ensuring that the most up-to-date and best solutions are available quickly to your support organization.

Informavores’ software delivers guided troubleshooting, workflow and automated ticketing processes. It integrates easily with all your existing ticketing, CRM and workflow systems improving call times and reducing call costs.

Agenda

• Illustrating your troubleshooting procedures
• Extending your knowledge base
• Integrating with existing systems
• Creating an online web self-service portal
• Case examples of live systems

Who Should Attend
Technical Support Managers, Technical Support Staff, Call Center Managers, Project Managers, Process Consultants and Technical Staff looking to improve support processes. Find out more about how you could benefit by registering below