Improve customer service without impacting your call times

2nd October 2008

Times:

US EST	11:00am
US PST	8:00 am
UK and Ireland DST	4:00 pm

Often improving customer service processes can mean increasing both call times and increasing call costs, but with informavores' tools you can have the best of both worlds. This webinar will show you how Informavores’ tools have helped companies such as Norwich Union, Symantec, HP and British Telecom deliver exceptional results whilst reducing costs.

Informavores’ software delivers consistent, best advice through your contact center, automates many administrative processes and minimizes the data entry task into your other systems. It integrates easily with your existing CRM, ERP, workflow and CTI systems in a manner that will reduce call times and cost.

Using real world examples you will be able to see how our customers have revolutionized their contact centers to increase customer satisfaction whilst reducing costs.

Agenda

• How to build intelligent customer service processes and get ROI
  
• Generating quotes and documentation
• Integrating and updating your existing CRM or ERP systems
• Managing, auditing and reporting
• Case examples of live systems

Who should attend
Sales Managers, Marketing Managers, Business Analysts, Operations Managers, Call Center Managers and Business Consultants looking to improve call center processes. Find out more about how you could benefit by registering below