Salesforce.com and Firefly – Building Intelligent Call Scripting for Sales or Customer Service with Workflow Integration

27th November 2008

Times:

US EST	11:00am
US PST	8:00 am
UK and Ireland DST	4:00 pm

Salesforce.com personnel routinely introduce our technology into their customers when call center or web portal efficiency is a priority.

Firefly has been proven to reduce call lengths, reduce training times and improve first call resolution rates – we have even been able to increase up-sell for our clients. Our technology does not rely on IT but is used and maintained by business experts to ensure simple and easy orchestration.

Firefly will automatically set up leads, contacts, cases and all other Salesforce.com objects whilst your calls are being completed, or your portal is in use, as well as automate workflow such as task management, emails and document creation. We are also able to integrate with additional systems alongside Salesforce.com to provide a front end for many systems e.g. ERP, workflow, CTI and Diallers.

This webinar is designed for organizations that are looking to maximize the value of their investment in Salesforce.com and deliver an outstanding service to their clients via a call center or a web portal.

Agenda
 
• Salesforce.com example systems (case studies)
• Creating scripts and publishing scripts
• Integration with your other systems
• Managing, auditing and reporting
• Questions and answers

Who should attend
Sales Managers, Marketing Managers, Business Analysts, Operations Managers and Call Center Managers looking to improve the efficiency of their Salesforce.com installation. Find out more about how you could benefit by registering below.