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Technical support

Existing customers and evaluators please contact us to register with our online technical support management system.

Once registered you will be able to submit tickets online and manage technical support communication with our support team.

You can also access support by e-mailing support@informavores.com directly.



Training support

A series of 9 tutorials guides you through getting started, to using the full range of Firefly features, which enable you to create powerful Sparks.


Red belt
Gives you the basic skills needed to create simple Sparks

Green belt
Gives you the skills to add many useful functions to your Sparks

Blue belt
Enables you to master some advanced concepts in how to use Firefly (usually after you've got some experience of building real-life Sparks)

Black belt
Is designed for our partners and other advanced/experienced users of Firefly

Certification scheme:
Because creating Sparks is a valuable skill, which will contribute to your personal and professional development, we've set up a free certification scheme which you may choose to take part in.


Helpful information

FAQ's
We have put together a list of commonly-asked questions so that you can get instant answers. Click here

Reference manual
We'll keep adding to the manual so it complements the tutorials. It gives full details of all the Firefly functions, so you can dip in and out whenever you need to.
How-to and reference guides


Innovation Award
BCS Awards
We were judged finalists in the British Computer Society awards for innovation, together with British Telecom

Wales Hot 100
Wales Hot 100
In 2006 Informavores was ranked among the most promising growth companies in Wales

Technium Challenge Award 2004
Technium Challenge
In 2004 we were overall winners of the Technium Challenge: a national award for high growth technology companies




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