Get more from your salesforce.com CRM system

Informavores' approach to enabling intelligent customer interactions helps you get the most from your salesforce.com CRM system.

Salesforce.com provides a world class CRM data management solution; it is less effective at supporting quick and easy customer interactions - e.g. for call center sales or service staff, or for customers online.  This is where we help.

Using the award-winning Firefly software we provide simple scripts, which fit closely with and support just those interactions and processes your sales or service staff need to do their job quickly and efficiently.  As Firefly integrates seamlessly with salesforce.com, your staff enjoy all the benefits of a world class CRM system, but through a user interface which they can learn in minutes, not weeks.  And it's so simple you can present it out to your end clients.  Finally, as all our applications include built-in reporting and audit trails, you can see just what everyone is doing.

Example salesforce.com implementations

For your staff - from within salesforce.com

Interactive sales scripts - to guide telesales staff to a successful sale (driven by your rules and salesforce.com data) Diagnostic support and troubleshooting - to guide customer support staff through problem solving and fault finding, no matter how complex your products or extensive the range Product quotations - as the dialogue proceeds watch Firefly calculate the most complex quotation.  No more worries about accuracy - let the agent concentrate on selling Draft sales documentation and contracts once the sale is complete, Firefly can be used to generate automatic, bespoke sales documentation and contracts - particularly useful when your products are complex and have many alternative options.

For your customers - self-service website tools linked directly to your salesforce.com CRM system

Website calculators - interactive, user-friendly tools which can be accessed online by customers seeking price quotes for your products or services (quotes can then feed directly into your opportunity pipeline) Interactive guides - user-friendly tools which provide online helpdesk support to your customers 24 hours a day (results can be fed directly into your salesforce.com case list)

On the AppExchange

In autumn 2006 released a number of pre-packaged integrations with salesforce.com and the AppExchange. Please contact us if you would like further information.

Benefits

Our salesforce.com clients benefit from:

• Faster, more accurate call handling - using tailored screens and automated tasks, agents handle calls faster and more accurately - and more cost efficiently
• Better information - built-in audit trails and reports, fed directly into your salesforce.com CRM system, allow better management and guaranteed compliance with procedures and regulations
• Project delivery better/faster/cheaper - up to 10 x faster than traditional application development, our Firefly technology allows us to create systems cheaper than the competition
• Ease of application maintenance - our software has been designed to enable you to update your salesforce.com applications without programming

Contact us

If you would like any further information please contact us.