Learning and resources

Use this section to find out more about how we and our software can help you deliver superior interactions with your customers.  Contact us if you have questions - we are keen to help.

Events

We run regular webinars and events to show our software at work and share customer stories. 

We are in the process of planning our next events please check back soon.

Demonstration video

Watch our interactive presentation and demonstration video which will show you how you could use our technology to successfully implement:

Technical Troubleshooting and Diagnostics - (8 Minutes) - Download File

Book demonstration

Book a webex/conference call to see our products in action and discuss your questions, business and technical.

Just click here and complete the form below with a couple of available dates and we will schedule a demonstration for you.

White papers

Intelligent Call Handling
Download now
In this White Paper we describe customer service problems encountered by our clients, particularly manufacturers of electronics and communications products and IT service delivery, where answering complex customer calls is highly challenging.  We set out what we see as requirements for success in handling calls intelligently. 

Search or Decision Trees?
Download now
This White Paper give an overview of the different techniques for resolving customers' queries, and discusses where alternative search and decision tree techniques are more effective.

Free online training

To test and reinforce what you've learned in the tutorials and manual, you can take part in our certification programme.

When you complete and pass each level, you will be able to print off a certificate to pin on your wall and impress your colleagues. They'll be green with envy!

Please note: you may be interested to know that all the certification tests are Sparks which have been created using Firefly.

There are four different levels:

	Red belt Gives you the basic skills needed to create simple Sparks
	Green belt Gives you the skills to add many useful functions to your Sparks
	Blue belt Enables you to master some advanced concepts in how to use Firefly (usually after you've got some experience of building real-life Sparks)
	Black belt Is designed for our partners and other advanced/experienced users of Firefly

Training courses

Basic training workshop (from $500/£300 for a single trainee) - spend 1.5 hours with one of our Spark experts, who will guide you round the main elements involved in building Spark applications, explain how things work and show you where to get help should you need it.  For authors and/or administrators

Advanced Spark training (from $500/£300 for a single trainee) - once you've built some Sparks, take our advanced training module and get a Spark expert's coaching on your applications and personalized coaching on how to develop your design skills

To register for more information click here