Business Rules - Better Results

Informavores is a business rules engine software provider.  We enable companies to interact intelligently with their customers: in sales and support, in call centers and over the web.  Using our software our clients, and their customers, make better, faster decisions; as a result they deliver more accurate service, suffer fewer product returns, achieve controlled and compliant sales... and enjoy lower costs.

Follow our revolutionary development approach and you can pilot or launch within weeks - and count the payback in a few months.

Why Informavores?

We help our customers deliver intelligent customer interactions: a particular challenge when:

• Aiming for high quality technical support where customer problems are many and complex, and skilled staff are at a premium
• Combining an effective and compliant customer experience with successful sales in a regulated sales environment
• Scaling up a small operation and needing to strengthen processes and controls for new staff
• Reducing service costs, e.g. by converting support calls to a successful online service; or
• Standardizing and documenting processes in order to enable a new outsource solution.

What sets us apart and allows us to deliver successfully is our award-winning software and unique development approach, which:

• Allow business users to visualize customer interactions simply and intuitively, using flow diagrams or decision trees (we call them Spark Maps)
• Provide staff or customers with easy-to-use decision support guides, called from a browser - and track the paths they take
• Integrate easily and seamlessly existing data and applications - including MS Office, Remedy, salesforce.com, Siebel, SAP and most leading CRM and ticketing systems
• Enable extraordinarily fast and simple build and deployment - allowing you to pilot or launch within weeks
• Deploy with a low cost of ownership, and
• Scale from the smallest company to global enterprises.

Together, these can radically improve the quality of customer contacts such as solving a technical service problem or navigating a regulated financial sale.  If you need to improve or deploy a complex process or decision - and if you want fast, measurable results - we can help.

Solution or Software?

We can rapidly build you a bespoke solution, if appropriate using our software in combination with a CRM partner.  Alternatively, our software products are so easy to learn and use your business analysts can quickly start to build their own solutions.